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Support failure
Support that apologises fluently and fixes nothing.
Chat that ends on transfer. A callback that never comes. The same canned paragraph from three different names, each opening a new case so nobody inherits the history. The complaint is rarely rudeness — it is that the person you reached has no authority to change the outcome, and the system is built that way.
Meanwhile, elsewhere on Companies that suck
Filed under other categories, by people it happened to.
Account suspension or ban2026-08-07
How to document what happened to you, so it counts
The difference between a complaint that gets dismissed and one that gets acted on is almost never how angry it is. It is whether it can be checked. Here is how to write one that can be.
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